How To Fix Office 365 Issues – Blog > Office 365 administration and deployment > Common Office 365 problems and how to fix them
You can have problems with any application, and Office 365 is no exception. Not all problems are caused by undetected bugs from software vendors. The customer can solve many problems. If you encounter a vendor-only issue with Office 365, Microsoft will release an update as soon as possible to address all known issues. However, due to problems on Microsoft’s side, the chance of being disabled in Office 365 is very low. Office 365 not working? How do I sign in to my Office 365 account? When you use Office 365, it’s useful to troubleshoot possible Office 365 issues now, and this blog post covers Office 365 issues, troubleshooting Office 365 issues, and possible solutions for identifying and fixing known Office 365 issues.
Office 365 must be activated to use Office 365 applications. If disabled, the following error message is displayed:
Check the version of Microsoft Office installed on your computer. Check your subscription name and expiration date. Office 365 applications installed on your computer must connect to a Microsoft server on the Internet at least every 30 days to verify and validate licenses. If installed Office 365 applications do not connect to Microsoft’s servers for more than 30 consecutive days, those applications will be disabled until they connect to Microsoft’s licensing servers and renew their licenses.
If you have a version of Microsoft Office other than the Office 365 version provided with your subscription plan, uninstall the current Microsoft Office suite from your computer and install the correct version. Then try to restart the Office 365 suite installed on your computer. You may need to remove your old Microsoft Office license from your computer and install a new one.
Check your internet connection. Make sure network access to Microsoft servers is not blocked. Check the firewall, router and DNS configuration on the computer.
If your Office 365 subscription expires, purchase a new license and renew your Office 365 subscription for a new term. Then try to open the Office 365 application again.
If you have multiple versions of Microsoft Office installed, you may have issues activating Office 365. Try uninstalling the old version of Microsoft Office from your computer and restarting Microsoft Office 365.
If you want to use Office 365 applications installed on Terminal Server, you must use Office 365 Pro Plus, which supports shared desktop activation. Read the blog post about using Office 365 on Terminal Server.
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Office 365 sign-in issues are common among Office 365 users. Let’s explore some of them and see the recommendations you can use to solve Office 365 problems. A bad ID or password is a common reason for failed logins. Error message when you try to sign in to the Office 365 portal:
You entered an incorrect username or password. Check your password and make sure CAPS LOCK is turned on. Passwords are case sensitive. Try not to copy passwords from text documents, Skype, or other applications, or enter them manually. Recommended practice states that you should avoid storing passwords in text documents or messaging applications.
An Office 365 administrator changed your Office 365 account password or disabled your account. Ask your system administrator for credentials.
If you’ve forgotten your Office 365 account password, try to recover or reset it.
Use this link to reset your work or school account: https://passwordreset.microsoftonline.com (if your Office 365 administrator has enabled user password resets).
When configuring an Office 365 account, always specify a recovery email address. If you enter your password incorrectly multiple times, your Office 365 account will be locked after several failed login attempts. If your account is locked and you haven’t specified your recovery email address, try filling out the Microsoft account recovery form.
Due to the browser’s Intelligent Tracking Protection (ITP) feature, Safari may experience problems using Office 365 online applications.
If you’re using Microsoft Office 365 Outlook as a standalone email client and you can’t send or receive email, check your Outlook communication settings.
Check POP3 and SMTP settings to connect to Microsoft mail servers (server address, port, encryption, authentication). If you use IMAP, check your IMAP settings.
Office 365 sync issues are common with Office Mobile, but sometimes similar issues can occur with Office 365 desktop apps like OneDrive and Outlook.
If OneDrive sync fails, make sure you have the latest version of the OneDrive client installed on your computer, check your internet connection, and make sure the file does not exceed OneDrive’s limits (maximum file size, correct file name file, number of items in the folder, etc.).
For Outlook, synchronization issues may occur after installing updates such as KB2837618 or KB2837643. When using IMAP on an email account, the Outlook application may crash or display an error after startup:
Restart Windows and try to run Microsoft Office Outlook 365 now and see if everything works.
Microsoft offers regular updates for Windows, Microsoft Office, and other programs. Microsoft releases updates regularly to protect your software from known threats, fix bugs, and more. Known Office 365 issues are usually resolved through these updates. Let’s see what you can do if updates don’t install automatically and what factors can cause update problems. Open one of your installed Office 365 applications and click File > Account > Update options > Update now to view installed Office 365 updates. If you haven’t done, go ahead and install them.
Updated versions of Microsoft Office 365 are not supported on the operating system where Office 365 applications are installed. Windows 7 and Windows 8 do not support the latest version of Office 365, only Windows 10 supports this version (Windows Server OS is not included here).
If you’re sure there are no connection issues, but Office 365 doesn’t notice new updates (and you don’t see ”
” message), see Office 365 update channels. There are several Office 365 update channels. Some of them allow users to get updates before the major release, while the others provide updates later. The update channel used by Office 365 is Office 365 Subscription Plans and Configurations.
Check your update channel by opening your Office 365 app and going to File > Office Account. Then click About Outlook. The complete list of Office 365 update channels is provided below.
The beta channel is available on all Office 365 subscription plans. Updates are available 4-6 weeks before the main release.
The current feed (preview) is available on all Office 365 subscription plans. Updates are available 2-4 weeks before the main release.
The semi-annual Enterprise channel (preview) is available on Business and Enterprise subscription plans with a 2-6 month delay from the main release.
The Semi-Annual Enterprise Channel is available on Business and Enterprise subscription plans with a 6-24 month delay compared to the main release.
A one-time installation purchase is available for installations of Microsoft Office 2016 and 2019. Bug fixes and security patches are delivered with the update.
MSI-based volume licenses for installations of Office 2016 and Office 2019 version 1808. Volume license available for installation. Provides bug fixes and security updates.
Check add-ins installed in Office 365 applications. Sometimes add-ins can cause problems with Microsoft Office. These problems include slow performance or program crashes. Try disabling add-ons and running Office 365 applications without them. Press the CTRL key and click the shortcut to run the Microsoft Office application once to disable the add-in. In this case, you will be prompted to use Safe Mode. Safe Mode is useful for troubleshooting Office 365 issues.
Microsoft provides several native tools to help you find and solve problems with Office 365 today. Let’s look at the most popular.
The Office 365 Repair Tool can help you fix most Office 365 problems with installed Office 365 apps (unless you only use online apps). You can try to repair Office using the appropriate built-in tool.
There are two options: quick fix and online fix. Online repair provides more repair functions and performs extensive testing.
Service Health is an online tool for Office 365 for your organization (if you have an Office 365 account for work and school). Only Office 365 administrators can access this tool in the Office 365 admin center. Use the Service Health Dashboard to find potential Office 365 issues and read suggestions for fixing them .
Use the Remote Connectivity Analyzer to identify connectivity issues that might prevent Office 365 services from working properly. it is an online tool
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